Couponing

Mobile Coupon iPhone App Sees 50,000 Downloads In First Three Days

Kuffer Marketing GmbH recently announced that its iPhone mobile coupon app, dubbed “Gutscheinbuk” or “Voucher Book, was downloaded 50,000 times in the first three days after launch — or an average of once every 15 sec.  In no time at all, the app rose to become one of the Top 5 apps for Germany in the Apple App Store.

To be fair, “Voucher Book” was already a wildly popular coupon-based Website in Germany that offered a simplistic approach to offering money-off coupons, but its mobile success is still worth mention.  The site had been around for the past four years and currently boasts over 7,500 active coupons that are now available via its iPhone app.

The simplistic nature of the app both from a retailer’s point-of-view and the end-user is what’s helped catapult the app to the top.  A retailer that uses Voucher Book can manage its own coupons using a variety of metrics –- selecting distinct offers to be sent at different times of day, or in different cities for example.  As a user, you can simply open the app and select what kind of voucher you’re interested in and Voucher Book delivers anything that’s useable within a short distance of them.

Overall, the app’s success is a boon to mobile coupons in general, which are just now starting to catch on in a big way.  Whether it’s a traditional method like Voucher Book or the “Groupon” model, mobile coupons are here to stay.

The success of the app points to a larger trend. Apps that seem to have the most success tend to be mobile extensions of user’s favorite websites, ostensibly making them a CRM channel.

Facebook has 150 million mobile users worldwide and that people accessing Facebook on mobile devices are twice as active as desktop users.

If people start using Facebook to check in from bars, restaurants, stores and other places via cell phones, that could drive up both the company’s mobile user base and activity among existing mobile users. That in turn could spur more retailers and other businesses to offer mobile coupons or set up mobile rewards programs in conjunction with a new Facebook location-sharing feature.

Mobile commerce growth by segment

Juniper Research produced a new study forecasting the rapidly increasing usage of mobile devices for tickets for all kinds of travel and entertainment plus sports events will be one of the main factors driving the growth of mobile commerce. Mobile ticketing transactions are forecast to exceed $100bn (based on gross transaction value) as soon as 2012: this is more than double the market in 2010.

The Mobile Commerce Sectors

The report provides the one stop solution for all players within the mobile commerce ecosystem. It pulls together each of the detailed reports within the mobile commerce stream: Mobile Payments for Digital and Physical goods, NFC Mobile Payments, Mobile Money Transfer & Remittances, Mobile Ticketing, Mobile Coupons and Mobile Banking.

Mobile Commerce Growth

This new report demonstrates the spectacular growth that we forecast across all the segments of mobile commerce. For each sector this report provides six year forecasts for transaction values in eight key regions of the world, as well as an analysis of a number of drivers and constraints, considering a number of business models issues as well as a discussion on operator churn and ARPU revealing that four of the segments (Ticketing, Money Transfers, Physical Goods and NFC) will more than double in transaction value over the next two years, whilst Digital Goods, Banking and Coupons will still post very healthy growth of 30% to 50% over the two years.

Importance of User Experience

Although growth looks strong, one of the vital recommendations included within the report is that commerce providers need to keep users top of mind when developing their applications. If the initial user experience is poor for mobile payment methods – either based on cost, security, reliability or ease of use – then customers will reject them. This up to the minute report provides the most recent evaluation at the mobile commerce market, including a look at current applications and services in each of these sectors, with content from the above reports refreshed and updated in the second quarter 2010.

Geo-fenced, geo-targeted mobile couponing, discounts and promotions have arrived

Fresh on the heels of yesterday’s launch of location-based mobile discounts app Shopkick, yet another geo-targeted mobile shopping service prepares its own take on mobile couponing and promotions. But don’t worry – you can breathe a sigh of relief – it’s not yet another iPhone app to download.

Instead, the new “ShopAlerts” service is actually a white-label platform that allows retailers and other businesses to send location-triggered mobile text messages to consumers who’ve opted in to receive them. Read Full article

Top mcommerce trends for 2010 – what’s hot and what’s not

View Article of Top trends

Mobile commerce trend No. 1 – Investment
Mobile commerce trend No. 2 – Mobile couponing
Mobile commerce trend No. 3 – Location
Mobile commerce trend No. 4 – Social
Mobile commerce trend No. 5 – Analytics

8 Unique mobile abilities

  1. Personal mass medium
  2. Permanently connected
  3. Always carried
  4. Built in payment channel
  5. Available at creative impulse
  6. Has most accurate audience
  7. Captures social context
  8. Enables augmented reality

Carl’s Jr., Tetherball Introduce Mobile Rewards Program

Tetherball, an industry leader in mobile loyalty and rewards solutions, and Star Chasers Oklahoma, today announced the launch of the mobile rewards program for Carl’s Jr. Oklahoma stores. The charbroiled burger chain has chosen Tetherball’s mobile marketing solution to connect with customers and make it even easier for them to get great offers.

“We see mobile marketing as a functional and complementary solution that we’ve been able to easily integrate with our existing marketing and advertising programs, thanks to the great help we’ve gotten from Tetherball,” says Troy Beats, vice president of Marketing/Operations for Star Chasers Oklahoma, Inc., franchisee of 39 Carl’s Jr. locations. “This new medium allows us to reach a broad range of customers well beyond our loyal base of core ‘young hungry-guy’ customers. Most people today, young and old, are using their mobile phones for just about everything, especially when they are out and about and thinking of where to eat.”

The Carl’s Jr. Mobile Rewards program is up and running in 37 Oklahoma locations and two Northern Texas locations – and has seen redemption rates as high as 39 percent. Customers opting into the program receive, on average, one text coupon offer per week. Text offers include special promotional codes within the message that allow stores to keep track of redemptions via their point-of-sale systems.

“Tetherball’s experience in the fast-food industry has been paramount in the successful deployment of our mobile loyalty program,” Beats says. “Starting something new and unknown can be daunting; however, it has been reassuring to go through the process with Tetherball in our corner. Tetherball provides a full-service approach –

not only supplying the mobile connectivity and managing the technical aspects of the program – but also assisting in the marketing and implementation. They’ve provided expert guidance in membership acquisition, employee communications, and engagement, offer selection and scripting, as well as detailed reporting using Tetherball’s Mobiquitous reporting platform.”

“Combining our in-depth experience managing mobile rewards programs with a brand eager to expand into mobile has proved to be a winning combination,” says Scott Yancey, founder and CEO of Tetherball. “We’re all very excited about the partnership and expect we’ll continue to see great results for all stakeholders.”

Five categories of retail-related smart- phone applications

  • Price-comparison or barcode scanning apps: Apps such as ShopSavvy or RedLaser give users instant price comparisons when they use their cellphones to scan any retail barcode.
  • Coupon apps: Apps such as Coupon Sherpa and Cellfire allow you to store coupons on your phone and present them via phone at the checkout counter for scanning.
  • Payment apps: Several companies are setting up payment systems that let users pay for things like movie tickets by using their phone to transfer money from their bank account or from a prepaid cash account. The mPayy app lets people send money to another person’s phone – for example parents could transfer money to a teenager’s phone – as well as make purchases.
  • Mall mapping apps: Users download applications for specific malls and get directions to the stores. There are numerous mall map apps, all with different features, but FastMall is winning fans with a feature that shows you the nearest restrooms in the mall when you shake your phone.
  • Brand apps: These are apps created by retailers to promote their stores in the hopes of capturing mobile sales. Most of them have product guides and store information, but some also allow for mobile purchases. Best Buy has been an early app innovator. Toys “R” Us in November introduced an app that lets shoppers put the company’s holiday toy catalog on their phones.